How the District of Highlands modernized community engagement with Diligent Community

When the District of Highlands set out to modernize their governance, they faced a familiar challenge: paper-heavy processes, scattered information and a community eager for more transparency. With a small staff serving a widely dispersed rural community, the challenge was clear: make governance accessible, efficient and truly open to all. That’s when Amanda Irving, Corporate Officer, led a bold transformation, rolling out Diligent Community’s full suite of features in one decisive move.

From a single, public-facing website to seamless livestreaming and online public participation, the District of Highlands has redefined how residents connect with local government. The result? A single source of truth for council, staff, and residents, and a new era of community connection. Learn how they:

• Centralized all agendas, minutes and recordings in a single, searchable portal
• Enabled residents to register and participate in meetings online with Request to Speak
• Expanded access and transparency through reliable livestreaming
• Reduced staff workload by eliminating duplicative posting and manual processes

“The community is much more engaged now… some of our livestreamed meetings are getting over 100 views.” - Amanda Irving, Corporate Officer, District of Highlands

Download the full case study to see how the District of Highlands transformed community engagement and set a new standard for rural governance.