Risk & Strategy
Paul Gass Image
Paul Gass
Senior Regional Sales Director

The case for purpose-built software: Why tailored programming outperforms modified solutions

February 28, 2024
0 min read
man and woman at computer working with purpose-built software

In today’s digital age, businesses and organizations rely heavily on software and modern technology to streamline operations, enhance productivity and achieve strategic goals.

To be competitive, leadership must make intelligent, cost-effective investments. When it comes to selecting the right software solution, the debate often centers around whether to increase spending to customize software programs that were originally built for a different reason, or invest in purpose-built software designed specifically for the task at hand.

Simply put, purpose-built software is better suited for the job, enhances performance and reliability, and is more cost-effective in the long run.

The disadvantages of customizing software after the fact

Purchasing software that is not purpose-built and expecting to customize it after the fact may seem like a quick and easy way to put a solution — any solution — in place. But doing so brings with it a number of short- and long-term disadvantages.

The software does not align with business needs.

  • Shoehorning generic programs into roles they were not originally designed for leads to compromised functionality and usability.
  • The customization efforts needed to adapt the software to meet specific business needs result in added complexity, time and cost.
  • The solution may still fall short of addressing critical requirements due to inherent limitations in the software's original architecture and the fact that it was designed for a different purpose.

Decreased performance and reliability.

  • Making extensive modifications to off-the-shelf software or programs based in the design of a solution for an entirely different function introduces the risks of instability, bugs and compatibility issues.
  • Workarounds and patches intended to address gaps in functionality may compromise system integrity and introduce vulnerabilities.
  • This approach increases the likelihood of encountering technical challenges and limitations down the road, leading to ongoing maintenance headaches and potential disruptions.

Significantly higher total cost of ownership.

  • While customization costs may seem lower upfront, the total cost of ownership can escalate significantly due to ongoing maintenance, support and potential rework.
  • Users can end up indefinitely hand-cuffed to expensive, third-party experts to maintain the program because of talent deficits or proprietary coding.
  • The need for additional resources to address unforeseen challenges and maintain system stability may raise the risk of technical debt and system fragility.
  • Software updates, upgrades and integration efforts needed to keep pace with evolving business requirements introduce higher long-term costs.

The advantages of purpose-designed and purpose-built software

On the other hand, investing in software or a platform of solutions specifically designed and intended to serve your needs will always bring a clear return on investment. Here’s why:

The software aligns specifically to the business’s needs.

  • Purpose-built software is developed with a deep understanding and expertise of the specific requirements and workflows of the target industry and functional domains.
  • When software is designed to address unique challenges and cater to the distinct needs of users it results in a more intuitive and efficient user experience.
  • Software that offers features and functionalities tailored to the exact tasks and processes relevant to purpose minimizes unnecessary complexity and customization that very often does not fully support the purpose.

It enhances performance and reliability.

  • Solutions built from the ground up deliver optimal performance, scalability and reliability for the intended use case.
  • Development and modernization efforts are focused on the intended functionality, leveraging the latest technologies and best practices to ensure high performance, minimal downtime and seamless integration with existing systems.
  • Offers better stability and support, as Developers have a deeper understanding of the functional requirements and the software's architecture, which results in more timely updates and better stability and support.

It’s cost-effective and responsible.

  • While the initial investment may be higher than modifying generic software, purpose-built solutions offer greater value over time.
  • Minimizes ongoing maintenance and support costs by providing A tailored solution that meets the organization's needs without unnecessary overhead minimizes ongoing maintenance and support costs.
  • A lower risk of future scalability and compatibility issues results in lower total cost of ownership (TCO) over the software's lifecycle.

One platform, purpose-built for your GRC needs

Purpose-built software offers a superior alternative to modifying programs originally designed to support a different function. It provides organizations with a solution tailored in-depth to address specific functions, deliver superior performance and reliability, and offer long-term cost-effectiveness.

By investing in purpose-built software, organizations can empower their teams with the tools they need to succeed in today's competitive landscape, without compromising on functionality, usability or scalability.

The Diligent One Platform was purpose-built to provide a centralized view of all your GRC activities, so you can get a consolidated view of risk across your entire organization, along with the insights you need to make better decisions.

Request a demo to learn how the Diligent One Platform can help your organization cut costs, enhance performance and meet today’s GRC challenges head-on.


Your Data Matters

At our core, transparency is key. We prioritize your privacy by providing clear information about your rights and facilitating their exercise. You're in control, with the option to manage your preferences and the extent of information shared with us and our partners.

© 2024 Diligent Corporation. All rights reserved.